Shipping policy

Products are delivered to the address indicated by the customer in the order form. Please fill in carefully your address to avoid delivering problems.

IkidDoo ships using a fixed price, which depends on the weight, the volume and the destination. Shipping quotes are done on a per order basis and dependent on destination. If you are interested in placing an order that requires shipping internationally please contact us at office@ikiddoo.com. Shipping costs are in any case indicated to the client before he/she confirms the order.

Once payment has cleared, we will dispatch your order. Most often our products are in stock and available for immediate delivery. We generally ship orders within 3 business days, unless otherwise indicated. Once your order has shipped, you will receive an email notification with tracking information.
Delivery times take between 4-14 working days, depending on the destination and the chosen method of transport.

If the product ordered is not available or is out of stock, IkidDoo undertakes to inform the customer as soon as possible and to indicate when the product will be available. The customer may, at its option, wait for the availability of the product or obtain a refund. The production time provided for products out of stock is only indicatory.

Delivery shall be deemed to have been made when the products are delivered to the carrier. The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute evidence with regard to transport and delivery. In the event of undelivered products due to Customer absence or wrong address, the products will be returned to IkidDoo which reserves its right to refund to the Customer the price of the products, the postage costs remaining payable by the Customer.

Even though items are packaged properly, transit-related damage can occur. All IkidDoo shipments are insured against loss or damage. When an order arrives, please inspect it carefully. If you notice any damage to the boxes please notify us immediately (within 24 hours) at office@ikiddoo.com for further instructions. Claims will require original packaging and following digital photos:

1. A picture of the complete outside of the box, clearly showing the parcel label
2. A picture of the opened box, clearly showing the content and the interior packing
3. A picture of the complete size of the article
4. A detailed picture (close-up) of the concrete damage of the article.

We will do everything we can to assist you with your claim.