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FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

What Shipping Methods Are Available?

FedEx shipment – our furniture ship in separate, flat-packed boxes that you can easily move up the stairs if necessary. You can track the shipment online.

How Long Will It Take To Get My Order?

Your order leaves our factory within 7 days if the product is in stock.

  • Freight shipments to the USA and Canada take 4-7 days to deliver.
Are the products shipped together?

Yes, we ship all our furniture and accessories from our warehouse in the USA. As long as we haven’t shipped your order, you can add anything, and we will combine all your products in one shipment.

What are the prices for international shipping?

Prices will depend on the weight of your order and its destination. You will see the total shipping charges at checkout.

Is it possible to arrange the delivery for a specific date?

Are you moving into a new home or going on vacation? Please email us for more information on the delivery times.

Can I return the product?

If the Customer is not satisfied with the product, he/she can return it within 60 days of delivery receipt. The Client must inform IkidDoo by e-mail about the return. Customers, after consultation with us, can send the Order back to the given address. IkidDoo reserves the right to refuse a returned product if the customer has not contacted us beforehand. Any goods returned must be returned in their original packaging, in the condition in which Costumer received them, and shall neither have been used nor have suffered any damage. IkidDoo is unable to accept returns or offer an exchange or a refund for items that are not returned in exactly the same condition that they were purchased.

How long should I wait for a refund?

IkidDoo shall refund the Customer of the purchase price of the product(s) within thirty (30) days from the return product(s) is received. The delivery costs are not refundable. IkidDoo will not be held responsible for the refund or the compensation of Products that have been lost, stolen or damaged. Mattresses, once unpacked, cannot be returned. We are unable to provide refunds for assembly services.

Orders

Below are some of are common questions about orders

How do I place an Order?

Choose all of the items you’d like to purchase from our collection by selecting optional details (colour, size, with or without mattress). After you have finished with your cart, you can go to the checkout to fill in your billing and shipping information. There you will also see the calculated shipping price for your total order. When your order is paid for, we will send you a confirmation about shipment and delivery.

Do I need an account to place an order?

Creating an account is an optional step, which allows you to save your details on our website so as to make your next purchase easier. However, it is not necessary for placing an order.

How Can I Cancel Or Change My Order?

Our furniture is even better in real life than in the picture! But if you are in any way not satisfied with your order, we would like you to contact us so that we can help you solve any issue. However, if you decide to return your product, we offer free 60-day returns from countries eligible for free shipping. For more details on our refund and return policies, please see our Terms & Conditions

How do I know whether the item is currently in stock?

Next to each product, you will see an indicator whether the item is currently in stock. When the item is not in stock, you can contact us, or in most cases you can still place your order. Once your order has been received we will contact you about the waiting period and estimated shipping date.

Products

Below are some common questions about our products

Where are the IkidDoo products made?

Our main production facilities are located in Ukraine, allowing us to maintain the highest standards of quality and attention to detail in every piece we create.

Are your products safe for children?

We care deeply for the health and safety of children who use our products and therefore we design the furniture following the USA safety standards, choosing only the highest-quality materials.

What materials are used for IkidDoo products?

For our furniture we use birch plywood, which is sustainably sourced from Europe. Products are finished using non-toxic, water based Scandinavian lacquers.

How do I decide on which bed will fit my child best?

For the smallest ones from age 3, we suggest the I toddler bed. The I bunk bed is recommended for children from age 6. We also offer a larger I teen bed, which can fit both teenagers and adults.

How do I choose the best suitable desk for my kid?

We recommend our I table is a full-sized desk, so it can be used both by children from age 6, and by teens or adults.

Where can I find the exact measurements for your products?

Under each product description, we provide all technical details, including the measurements and the materials used.

Do your beds come with a mattress?

We offer premium quality mattresses, cotton and linen sheets in our web shop, which perfectly fit our beds. However, they are not included in the price and you need to order them separately.

Will standard sized mattresses fit IkidDoo beds?

The mattresses in our collection match the USA size standards. You can find the exact measurements for the mattresses used for each bed here. For the best fit, we suggest our international friends order them from our web shop, since mattress sizes vary between countries.

How are the products assembled and what tools do I need?

Due to the smart design of our products, they can be put together very easily according to the provided instructions. Our furniture comes with built-in connectors, that can be easily assembled using the included tools.

How should I take care of the products?

We suggest using a cloth dampened with warm water to clean the furniture. Also, we advize ventilating and rotating the mattress on your bed monthly to ensure its hygiene and a longer lifespan.

Can your products be customized upon request?

Since all our products are manufactured in large quantities, we do not offer custom-sizes or special designs. If you have concerns about international mattress sizes, we suggest ordering the perfectly matching ones directly from our website.

Does IkidDoo furniture come with a guarantee?

Premium materials and best-quality components ensure the long life span of your IkidDoo furniture. We are proud to offer an extended two-year guarantee for every purchase.

What are the weight limits of your beds?

Our beds meet the safety requirements of 120kg. Therefore they will easily support a child and a parent. Our shelves can hold up to 10kg in weight.

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