IkidDoo
789 Street No. 12,
Tan Binh Industrial Park,
Binh Tri Dong Ward,
Ho Chi Minh City, Vietnam
www.ikiddoo.com
office@ikiddoo.com

IkidDoo owns the intellectual property of the ikiddoo.com website and the right to display all the elements of it.  Everything on ikiddoo.com, including designs, images, drawings , graphics, and text, is protected by worldwide copyright as well as other proprietary laws and treaty provisions. Consequently, total or partial reproduction of the elements contained on the ikiddoo.com website, the use of such elements and the fact to make them available to third parties are strictly prohibited. Please contact us for information about availability of materials used on the ikiddoo.com website.

IkidDoo offers its own unique design products for children and a collection of accessories designed by carefully chosen brands. Each product shown by IkidDoo is described in detail and photographed. IkidDoo reserves the right to show all the products as exact as possible but we cannot guarantee that the products seen on screen are the same as in reality. Please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. The birch wood used in our furniture is a natural product. As such, the colour composition and pigmentation of wood may vary slightly across individual panels. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials. The buyer is responsible for the correct assembly of the supplied products following instructions shipped within the packaging.

All the Products available on the ikiddoo.com website are subject to the availability at the time of the order. The Customer will be informed if the Product requested is not available. IkidDoo retains ownership of the product until the products have been fully paid by the Customer.

All prices on the ikiddoo.com website are in US dollar (USD) unless the system displays price in the currency of the specific shopping region.
The prices of the products do not include shipping costs, which will be calculated in the moment of the purchase. Total costs will be indicated in the order confirmation. When ordering from the EU, Switzerland or the UK, the product prices include VAT tax and duties. For other countries the taxes will not be calculated. The Customer is responsible for any applicable taxes and customs fees according to the country’s policy.

The prices can vary at any time, especially in case of special offers, promotions, or other marketing efforts. IkidDoo does its best to ensure that all pricing information on the ikiddoo.com website is accurate but cannot guarantee the absolute absence of error. In the event that an error in the price of a product occurs, IkidDoo will allow the Customer the option to confirm the purchase of the Product at the correct price or to cancel the order. If IkidDoo is unable to contact the customer, the order will be treated as cancelled.

The details and the price of the Product are detailed in the product’s description. The Customer shall choose the Product by pushing the “add to cart” button and after having reviewed and accepted the shipping expenses and the Terms and Conditions, he/she shall choose the manner in which he/she wishes to pay and proceed the Order.

The order submitted by the Customer shall be binding for IkidDoo only if the entire purchase procedure has been duly and correctly completed without any error. IkidDoo will send the Customer an e-mail confirming the receipt of the order placed. The Customer shall verify the content of the e-mail and shall notify IkidDoo of any error or other mistake.

The price is payable upon placement of the order. The customer undertakes to pay the total price of the products and shipping costs as stipulated on the Site and also to pay for the customs duties, the VAT or any other taxes due to the import of products in the country of delivery.
The Customer shall pay for his order by Credit Card, PayPal, iDeal or bank transfer.

IkidDoo reserves its right to claim the return of the ordered products in case of non-payment. Under those circumstances, and upon IkidDoo request, the customer shall return any product for which the payment has not occurred. The customer shall pay for any costs in connection therewith. If you have any problems paying for your order using our secure payment system, please contact us at: office@ikiddoo.com

Products are delivered to the address indicated by the customer in the order form. Please fill in carefully your address to avoid delivering problems.

IkidDoo ships using a fixed price, which depends on the weight, the volume and the destination. Shipping quotes are done on a per order basis and dependent on destination. If you are interested in placing an order that requires shipping internationally please contact us at office@ikiddoo.com. Shipping costs are in any case indicated to the client before he/she confirms the order.

Once payment has cleared, we will dispatch your order. Most often our products are in stock and available for immediate delivery. We generally ship orders within 3 business days, unless otherwise indicated. Once your order has shipped, you will receive an email notification with tracking information.
Delivery times take between 4-14 working days, depending on the destination and the chosen method of transport.

If the product ordered is not available or is out of stock, IkidDoo undertakes to inform the customer as soon as possible and to indicate when the product will be available. The customer may, at its option, wait for the availability of the product or obtain a refund. The production time provided for products out of stock is only indicatory.

Delivery shall be deemed to have been made when the products are delivered to the carrier. The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute evidence with regard to transport and delivery. In the event of undelivered products due to Customer absence or wrong address, the products will be returned to IkidDoo which reserves its right to refund to the Customer the price of the products, the postage costs remaining payable by the Customer.

Even though items are packaged properly, transit-related damage can occur. All IkidDoo shipments are insured against loss or damage. When an order arrives, please inspect it carefully. If you notice any damage to the boxes please notify us immediately (within 24 hours) at office@ikiddoo.com for further instructions. Claims will require original packaging and following digital photos:

1. A picture of the complete outside of the box, clearly showing the parcel label
2. A picture of the opened box, clearly showing the content and the interior packing
3. A picture of the complete size of the article
4. A detailed picture (close-up) of the concrete damage of the article.

We will do everything we can to assist you with your claim.

Free of charge, extended 2-year guarantee for all goods applies. In the event of a product fault that is covered under the terms of the warranty, we shall repair the products, supply a replacement or refund the purchase price at our discretion.

IkidDoo offers high quality products. We take great care in making each piece. All pieces are inspected at the factory to make sure they are perfect before shipping to our customers. If a shipment arrives with the appearance of shipping damage or a manufacturing defect, please notify us immediately (within 24 hours) at office@ikiddoo.com and we will do our best to resolve whatever issue there is as quickly as possible.

If the Customer is not satisfied with the product, he/she can return it within 60 days of delivery receipt. The Client must inform IkidDoo by e-mail about the return. Customers, after consultation with us, can send the Order back to the given address. IkidDoo reserves the right to refuse a returned product if the customer has not contacted us beforehand. Any goods returned must be returned in their original packaging, in the condition in which Costumer received them, and shall neither have been used nor have suffered any damage. IkidDoo is unable to accept returns or offer an exchange or a refund for items that are not returned in exactly the same condition that they were purchased.

IkidDoo shall refund the Customer of the purchase price of the product(s) within thirty (30) days from the return product(s) is received. The delivery costs are not refundable. IkidDoo will not be held responsible for the refund or the compensation of Products that have been lost, stolen or damaged. Mattresses, once unpacked, cannot be returned. We are unable to provide refunds for assembly services.

IkidDoo collect minimum amount of personal information in order to handle orders, deliver products and process payments and refunds. Contact details of the Customers are kept only in the IkidDoo database with aim to send personal offers and news.  If the Customer does not appreciate IkidDoo making any personal offers or news, he/she can let IkidDoo know in writing (office@ikiddoo.com). Customer will not receive any mailing or other forms of news and advertising any more. For details please ready detailed explanations here: Privacy Policy

These terms and conditions shall be governed by and construed in accordance with Vietnam law.  Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Vietnam courts.